Appointments, Deposits & Cancellations

To secure your appointment time, a booking deposit/fee is required at the time of booking. Think of it like reserving a train ticket, once it is booked, that time is held especially for you.

Deposits apply to both online and phone bookings. For online bookings, the deposit is taken when you book. For phone bookings, we will take the deposit over the phone at the time of booking. Our booking system applies this to every client in the same way, so the process is clear, fair and consistent for everyone.

If you would like to use a gift voucher as your booking deposit, please book your appointment over the phone so we can apply the voucher number to your booking.

This system is not here to make things difficult for our loyal clients, we truly appreciate you. It simply helps us protect our therapists’ time and continue giving every client the care and service Bliss is known for.

Your booking deposit is credited toward the total cost of your treatment. For regular clients, your deposit can stay safely on your client file, so you may not need to pay a new deposit each time you book.

We understand that plans can change. If you need to cancel or move your appointment, please let us know at least 48 hours before your appointment time. This gives us enough time to offer the appointment to another client who may be waiting. If you cancel with at least 48 hours’ notice, your booking deposit will be refunded back to the same card it was paid with.

If you cancel or reschedule with less than 48 hours’ notice, your booking deposit will be kept. If you do not attend your appointment and do not let us know, the full treatment fee will be charged. If a gift voucher was used to book your appointment, the voucher will become void.

Please note that our booking system automatically records late cancellations and no-shows. Any outstanding cancellation fees need to be finalised before another appointment can be booked. Repeated missed appointments or late cancellations may result in future booking limitations, as this can make it harder for other clients to secure appointments.

At the heart of it all, we genuinely love what we do, and caring for our clients will always be our priority. Having a clear and consistent booking system helps us protect the time, energy and experience we want every Bliss client to receive 🤍