FREQUENTLY ASKED QUESTIONS

WHEN SHOULD I ARRIVE FOR MY APPOINTMENT?

Arriving at least 10 minutes prior to your appointment will allow you to complete a consultation, enjoy a welcome drink and relax. Late arrival may compromise your treatment.

WHAT IS YOUR BOOKING/CANCELLATION POLICY?

In order to maintain our prices and continually offer our clients the very best, a credit card or gift voucher number is required at the time of booking to secure appointment. In the event you need to cancel or reschedule your appointment, we kindly ask you provide us with at least 24 hours’ notice to avoid a cancellation fee of 50%. No shows will be charged at full fee and gift vouchers void.

I’M PREGNANT, ARE YOUR TREATMENTS SUITABLE FOR ME?

A special time that requires extra care. If you are pregnant please advise upon booking so we can ensure you receive the very best treatment.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Eftpos, Visa and MasterCard. Zip Pay available for purchases over $199. Paypal available online.

CAN I BUY A GIFT VOUCHER?

Give the gift of bliss with our beautifully presented gift vouchers. Available at reception, by phone or online. We happily accommodate special requests, budgets and corporate orders.

DO YOU HAVE A REFERRAL PROGRAM?

Have a friend who hasn’t been blissed? Invite them into the salon to receive 15% off their first service and be rewarded with 15% off your next service. Pick up a card at reception.

WHERE ARE YOU LOCATED?

We are located in Olive St, opposite Albury Police Station. Long-term parking in the SS&A car park or underground at MYER.

HOW DO I PROVIDE FEEDBACK?

We value your feedback about your Bliss experience. Feedback forms (along with reply paid envelopes) are provided at reception. Alternatively, feedback can be emailed directly to kellie@blissskinandbody.com.au

WHAT IS YOUR ‘EXPRESS BLISS’ SERVICE?

Your treatment can be performed by two therapists simultaneously. Facial and pedicure in one hour? You bet!

CAN I BRING MY CHILDREN?

Kellie’s a mum and knows that sometimes the kids have to come along. We request that your children are occupied with a quiet activity. If they are using an electronic device please use headphones. 

SALON ETTIQUETTE

HEALTH:

Your health and wellbeing are our top priority. We kindly ask that you inform us of any health conditions which may affect your treatment choices. Bliss caters to both men and women.

HYGIENE & CLEANLINESS:

Your treatment bed is made up with Sheridan towels and high quality linen which is changed for each client.

ENVIRONMENTAL SUSTAINABILITY:

We respect our planet and do what we can to protect it with solar lighting, recycling and eco-friendly products.

OUR TREATMENTS:

Every treatment has been carefully put together to ensure client satisfaction. We allow extra time for changing to ensure our clients receive their treatment time in its entirety.

EXPERT TRAINING:

Training is important to us at Bliss. Our team of therapists are skilled, knowledgeable and receive ongoing training to help them be the best they can be.

PRIVACY:

Our caring and professional therapists have the utmost respect for your privacy and will keep any information confidential.

NOISE:

As a consideration to guests, we keep noise to a minimum at all times. We would appreciate it if you turn your phone off or to silent while in the salon.