FREQUENTLY ASKED QUESTIONS

WHEN SHOULD I ARRIVE FOR MY APPOINTMENT?

Arriving at least 10 minutes prior to your appointment will allow you to complete a consultation, enjoy a welcome drink and relax. Late arrival may compromise your treatment.

WHAT IS YOUR BOOKING/CANCELLATION POLICY?

To secure your appointment, a 50% non-refundable booking fee is required. This fee confirms your reservation and is applied toward the total cost of your service. Please note that this fee is non-refundable in the event of late cancellation or no-show.

We understand that life can be unpredictable and at times, cancellations are unavoidable. If you need to reschedule or cancel your appointment, we kindly ask that you give us at least 24 business hours’ notice.

This notice allows us to offer the time to other guests who may be waiting.

If less than 24 hours' notice is given, your booking deposit will be forfeited. No-shows will be charged the full cost of the treatment, and gift vouchers will be void.

Please understand that our booking system automatically records no-shows and late cancellations to help protect our therapists’ time and ensure fairness for all guests. Any missed appointments will need to be settled before we can book you in again. We appreciate your understanding.

I’M PREGNANT, ARE YOUR TREATMENTS SUITABLE FOR ME?

A special time that requires extra care. If you are pregnant please advise upon booking so we can ensure you receive the very best treatment.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Eftpos, Visa and MasterCard. After Pay and Zip Pay available.

DO YOU HAVE AN ONLINE STORE?

Yes! Shop online via our website and have your products delivered directly to your door. Click here.

CAN I BUY A GIFT VOUCHER?

Give the gift of bliss with our beautifully presented gift vouchers. Available at reception, by phone or online. We happily accommodate special requests, budgets and corporate orders. Gift vouchers are valid for 3 years from the date of purchase. If a specific treatment has been selected, it is valid for 9 months at the original treatment value. After this time, the voucher will revert to the dollar amount paid and can be used toward any service.

DO YOU HAVE A REFERRAL PROGRAM?

Have a friend who hasn’t been blissed? Invite them into the salon to receive 15% off their first service and be rewarded with 15% off your next service. Pick up a card at reception.

WHERE ARE YOU LOCATED?

We are located in Olive St, opposite Albury Police Station. Long-term parking in the SS&A car park or underground at MYER.

ACCESS

Our couples retreat and party studio are located upstairs. No lift prevents pram & wheelchair access. We apologise for any inconvenience. Please notify our staff upon booking if you require wheelchair access so we can secure a suitable and accessible treatment room. 

HOW DO I PROVIDE FEEDBACK?

We value your feedback about your Bliss experience. Feedback forms (along with reply paid envelopes) are provided at reception. Alternatively, feedback can be emailed directly to kellie@blissskinandbody.com.au

WHAT IS YOUR ‘EXPRESS BLISS’ SERVICE?

Your treatment can be performed by two therapists simultaneously. Facial and pedicure in one hour? You bet!

CAN I BRING MY CHILDREN?

Kellie’s a mum and knows that sometimes the kids have to come along. We request that your children are occupied with a quiet activity. If they are using an electronic device please use headphones. 

SALON ETTIQUETTE

HEALTH: To ensure we can provide the best possible care, we ask that all clients:

Complete a thorough consultation form before treatment.

Disclose any allergies, medical conditions, or sensitivities that may impact your treatment.

Keep us updated if your health circumstances change between visits.

This information is essential for your safety and to allow us to tailor treatments to your individual needs. Please reschedule if you if you are unwell with cold or flu like symptoms. 

HYGIENE & CLEANLINESS:

Your treatment bed is made up with superior quality towels and linen which is changed for each client.

ENVIRONMENTAL SUSTAINABILITY:

We respect our planet and do what we can to protect it with solar lighting, recycling and eco-friendly products.

OUR TREATMENTS:

Every treatment has been carefully put together to ensure client satisfaction. We allow extra time for changing to ensure our clients receive their treatment time in its entirety.

EXPERT TRAINING:

Training is important to us at Bliss. Our team of therapists are skilled, knowledgeable and receive ongoing training to help them be the best they can be.

PRIVACY:

Our caring and professional therapists have the utmost respect for your privacy and will keep any information confidential.

NOISE:

As a consideration to guests, we keep noise to a minimum at all times. We would appreciate it if you turn your phone off or to silent while in the salon.